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We at NRC pride ourselves on hiring skilled and highly competent individuals. Through constant training and employee development, we are confident that we have some of the industry’s top-performing recovery professionals.
Each employee of National Recovery Corp has successfully completed our rigorous training program, consisting of the T.A.R.T methodology. This methodology of T – training, A – auditing, R – reviewing, T – testing, has been proven over the years to yield confident, articulate and successful debt recovery specialists.
Each member of our collection team is trained in the following areas:
- Psychology of third party collections
- Conflict resolution
- Negotiation strategies
- Customer Service
- Asset and financial assessments
- Investigation/trace techniques
- PIPEDA
Our direct management involvement also ensures high standards of quality control and ensures professionalism and business-like conduct at all times.
We believe that our success and achievement over the years is a direct result of our team.
If interested in becoming a part of our dynamic team, please click here.
- Dedicated team of experts with over 35 years in the collection industry
- Team of collection specialists mentored, coached and taught by the industry’s top collection specialist
- Proprietary collection philosophies and techniques used during the recovery process
At NRC, we understand the importance and value the relationship with each of our clients. In an effort to maintain high standards of customer service, a customer service representative will be assigned to each individual client.
Your representative will be responsible for ensuring that your needs and requirements are continuously being met. This may include automated reports on a monthly basis or any customized reports that you may require. In addition, your representative will be responsible for ensuring that work plans are being adhered to and that they are properly executed. Lastly, the representative will be accountable for overseeing the portfolio of each client to ensure that maximum results are achieved.
We at NRC strive for success and pride ourselves on accuracy and precision when it comes to listing accounts right through to billing and statements.
Our commitment to you, is expressed in our Five Commandments.
- Minimize our client’s uncollected accounts, while maximizing their revenue
- Build a longstanding mutually beneficial business relationship
- Work as an extension of your accounts receivable or credit department to streamline and improve your A/R process
- Respond to the needs of our clients and their customers to ensure that the interest of both parties is met
- Uphold and protect the brand name and reputation of your company
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